We offer a 15-day return from the date of product delivery
All refunds will be in the form of shopping credits/coupons that can be redeemed in 90 days
We have a NO CASH refund policy
Product must be returned in original condition, undamaged & with tags attached. This will be verified by our quality team post which refund will be processed
Shipping charges are not refundable
Customer is responsible for returning the package in accordance with the procedure mentioned below :-
1) Please send an e-mail to email@example.com mentioning your Order number and reason for return
2) Our team will acknowledge this request within 24 hours. Please note this request has to be raised within 15 days of product delivery
3) You are requested to self-ship the product at our warehouse address. We do not provide return-pick ups
PLEASE EMAIL US FOR RETURN ADDRESS.
4) Please ensure you use a reliable courier company to send the product. Package the product properly by using a strong box and bubble wrap
5) Urban Hippie will not be responsible for lost couriers or product damage during transit and customer will not be eligible for refund in such unforeseen circumstances.
For any questions or help, feel free to reach out at firstname.lastname@example.org