Returns & Refunds
Not happy with your purchase ? Don’t worry, we have your back. We offer a hassle free 15 day return from the date of delivery and a 100% refund policy.
To be eligible for a return, your product must be unused, in the same condition as you received it and have the original tag intact. This will be verified by our quality team post which refund will be processed.
Refund & Cancellation
We have a 100% refund policy and a process that is easy and fast. The refund would be in the form of shopping credits which can be availed anytime.
As an alternative, you can also opt for cash refund. However, in this case, shipping charges are NOT refundable because they are charged on behalf of a 3rd party courier company. This will be a flat charge of Rs 199.
Note that these charges are not applicable incase you cancel the order anytime before it is shipped.
For cash refunds, the amount will be credited back to the same payment method you used at the time of purchase (netbanking, credit card, wallet).
Simply follow below steps to initiate a return :-
1) Send an e-mail to firstname.lastname@example.org mentioning your order number and reason for return
2) Mention choice of refund type - Store credits or Cash refund.
No shipping charges are deducted in store credits. But incase of cash refund, Rs 199 will be deducted as shipping charges.
3) Our team will acknowledge the return request within 24 hours. Please note this request has to be raised within 15 days of product delivery
4) On confirming your request, we will initiate a pick up from your address. Please ensure the product is unused, proper condition and packaged properly in a strong box along with a bubble wrap.
4) Our team will inspect the product once it reaches our warehouse. Post approval, refund will be credited back in 1-2 days.
5) Note that Urban Hippie will not be responsible for any damage during transit and customers will not be eligible for refund in such unforeseen circumstances. Strongly advise customers to use a robust packaging at the time of return.
For any questions or help, do to reach out at our email email@example.com