Returns & Refunds
Not happy with your purchase ? Don’t worry, we have your back. We offer a hassle free 15 day return from the date of delivery and a 100% refund policy.
To be eligible for a return, your product must be unused, in the same condition as you received it and have the original tag intact. This will be verified by our quality team post which refund will be processed.
Refund & Cancellation
We have a 100% refund process that is easy and fast. However, shipping charges are NOT refundable since they are charged on behalf of our courier partner. Refunds will be credited back to the same payment method you used to make a purchase.
You can also cancel the order anytime before it is shipped in which case the entire amount that you paid will be refunded back. However, for returns, both onward and return shipping charges will be deducted.
Simply follow below steps to initiate a return :-
1) Send an e-mail to email@example.com mentioning your order number and reason for return
2) Our team will acknowledge this request within 24 hours. Please note this request has to be raised within 15 days of product delivery
3) On confirming your request, we will initiate a pick up from your address. Please ensure the product is unused, proper condition and packaged properly in a strong box along with a bubble wrap.
4) Our team will inspect the product once it reaches our warehouse. Post approval, refund will be credited back in 1-2 days.
5) Note that Urban Hippie will not be responsible for any damage during transit and customers will not be eligible for refund in such unforeseen circumstances. Strongly advise customers to use a robust packaging at the time of return.
For any questions or help, do to reach out at our email firstname.lastname@example.org